Privacy Policy

Last updated: April 08, 2026

1. INTRODUCTION

This Privacy Policy explains how TorqueTork (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use TorqueTork.com (the “Site”).

2. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

a) Identity and Contact Data
  • Name
  • Billing address
  • Shipping address
  • Email address
b) Transaction Data
  • Details of purchases (physical and digital products)
c) Payment Data

Payments are processed securely by third-party providers (Stripe and PayPal).
We do not store full payment card details.

d) Technical Data
  • IP address
  • Browser type
  • Device information
  • Time zone

This data is collected via cookies and similar technologies.

3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • Order Fulfilment: Processing payments, delivering physical products, and providing digital downloads
  • Customer Communication: Sending confirmations, invoices, and responding to enquiries
  • Legal Compliance: Maintaining records for tax and accounting obligations (e.g., HMRC)
  • Security and Fraud Prevention
  • Marketing (with consent): Sending updates about products or promotions

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on:

  • Contractual Necessity – to fulfil your orders
  • Legal Obligation – to comply with tax and financial regulations
  • Legitimate Interests – to improve our services and prevent fraud
  • Consent – for marketing communications and non-essential cookies

5. SHARING YOUR DATA

We share your personal data only where necessary with:

  • Print-on-Demand Providers (for order fulfilment)
  • Payment Processors (Stripe, PayPal)
  • Website Hosting and Technical Providers

These providers only process your data on our instructions and are subject to appropriate safeguards.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers are located outside the UK, including in the United States.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Contracts ensuring equivalent data protection standards

7. DATA RETENTION

We retain personal data only as long as necessary:

  • Order and financial records: retained for 6 years (UK legal requirement)
  • Customer data: retained as needed to provide services (e.g., digital downloads)

8. YOUR DATA PROTECTION RIGHTS

If you are in the UK or EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (for marketing)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. US PRIVACY RIGHTS

If you are a resident of certain US states (e.g., California), you may have rights to:

  • Access your personal data
  • Request deletion
  • Correct inaccuracies

We do not sell personal data.

10. COOKIES

We use cookies and similar technologies to:

  • Ensure the Site functions correctly
  • Improve user experience
  • Analyse traffic

Where required by law, we obtain your consent before placing non-essential cookies.

You can manage cookies through your browser settings or via our cookie banner.

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse

12. AUTOMATED DECISION-MAKING

We do not use automated decision-making or profiling that produces legal or significant effects on you.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page.

14. CONTACT

If you have any questions or wish to exercise your rights, contact us at:

TorqueTork
[Full Legal Name Placeholder]
[Address Placeholder]
Email: contact@torquetork.com